For lenders use when applying for LMI on a new or additional loan.
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LMI proposal and policy variations
In order to make the submission of an LMI proposal more efficient, the checklist below provides you with details of the relevant documentation and the order that it needs be sent to Genworth.
The lender should advise Genworth as soon as the loan has been fully repaid so that the policy can be cancelled in our system and any refund due calculated.
To ensure timely processing of arrears reports, and to help us better identify hardship opportunities, we ask that all customers report arrears using the standard arrears reporting template.
For lenders use when applying for hardship assistance to help borrowers who are experiencing difficulties in meeting their loan repayments due to unforeseen circumstances, an unexpected life event or a natural disaster.
- Hardship application form
- Hardship guidelines
In the unfortunate event of a claim, please complete the claim for loss form and forward to Genworth with ancillary information.