Online learning

Genworth conducts ongoing training of employees of our customers, along with their broker partners, on topics such as fraud awareness and prevention, document packaging, loan servicing standards, valuation policy and verification standards.

To support this face-to-face training, we also offer a suite of online training modules and videos, which can be used by our customers to supplement their own orientation programs or by our customer’s employees who are simply looking to upskill.

For more information about these training modules and videos or to discuss customised training opportunities, please contact your Genworth Corporate Partnership Manager.

Positioning LMI with customers – approx. 10 minutes

Gain a better understanding of the critical role that LMI plays in today's mortgage market and explore the details of how it works and how it can benefit you and your borrower.
Are you an MFAA accredited broker?  MFAA CPD Hours have been allocated for this activity. Successfully complete this module for your CPD event code.

 

Preventing fraud – approx. 10 minutes

Tips on identifying red flags that may be indicators of potential fraud.
Are you an MFAA accredited broker?  MFAA CPD Hours have been allocated for this activity. Successfully complete this module for your CPD event code.

 

 

Packaging an LMI proposal – approx. 15 minutes

Improve efficiencies and turn-around-times by packaging and sending the correct documents to Genworth as part the LMI proposal. In this module we will walk you through what documents are required.

 

 

  • eLMI Portal - approx.22 minutes (in total)

    A range of short training videos that provide an introduction to the Genworth eLMI Portal and its key features. Find out more about…..

    • Administration

      – approx. 3 minutes
      Administration
      Tips to create users, reset passwords and more.
      Administration

      Tips to create users, reset passwords and more.

    • Premium Calculator

      – approx. 3 minutes
      Premium Calculator
      Step-by-step instructions to calculate an LMI premium.
      Premium Calculator

      Step-by-step instructions to calculate an LMI premium.

    • Proposal submission

      – approx. 2 minutes
      Proposal submission
      A guide to submitting an LMI proposal and supporting documents.
      Proposal submission

      A guide to submitting an LMI proposal and supporting documents.

    • Proposal advice

      – approx. 1 minute
      Proposal advice
      How to find and download an LMI decision advice.
      Proposal advice

      How to find and download an LMI decision advice.

    • Policy search

      – approx. 1 minute
      Policy search
      Search for historical policies or the status of a recent submission.
      Policy search

      Search for historical policies or the status of a recent submission.

    • DUA advice

      – approx. 1 minute
      DUA advice
      How to find and download an LMI DUA advice.
      DUA advice

      How to find and download an LMI DUA advice.

    • DUA submission

      – approx. 2 minutes
      DUA submission
      A guide to submitting a DUA policy and supporting documents.
      DUA submission

      A guide to submitting a DUA policy and supporting documents.

    • Hardship submission

      – approx. 3 minutes
      Hardship submission
      A step-by-step guide to submitting a hardship application.
      Hardship submission

      A step-by-step guide to submitting a hardship application.

    • Claim submission

      – approx. 6 minutes
      Claim submission
      How to complete a claim submission and attach supporting documents.
      Claim submission

      How to complete a claim submission and attach supporting documents.

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