The Loss Mitigation team play an active role in working with our lenders to mitigate losses by rehabilitating defaults and providing collateral insights. In the event where a cure cannot be found, the team ensure litigation timelines are adhered to as per master policy agreements with our lenders.
Genworth’s Loss Mitigation consultants comprise of experienced valuer’s and real estate agents and staff with strong financial backgrounds enabling Genworth to provide in-depth insights and expert advice to our lenders on their distressed portfolio as well as current market conditions.
Our Loss Mitigation solutions include:
Hardship program - formed to provide financial assistance to borrowers who are experiencing financial difficulty in meeting their loan obligations due to an unforeseen circumstance or an unexpected life event.
Borrower Sale program - targeted to assist in circumstances whereby the borrower is not able to rectify their financial situation and it may be in their best interest to make the decision to sell their home as soon as possible. This decision may reduce or avoid any potential shortfalls by utilising equity in their home and attaining the best possible sale price.
Arrears enquiries
ArrearsAU@genworth.com.au
Hardship enquiries
HardshipsAU@genworth.com.au
Borrower Sale enquiries
LossMitigationAU@genworth.com.au
Loss Management Leader
Matthew Keli
matthew.keli@genworth.com.au
02 8248 2291