Meet our Commercial Partnerships Leadership Team
Meet our national Commercial Partnerships Team
Meet our Commercial Partnerships Leadership Team
Steven joined Genworth as Chief Commercial Officer in July 2017. He has over 20 years’ experience in financial services and over 15 years in the intermediary channel. Steven brings extensive business development leadership and experience to Genworth as well as strong commercial acumen and an unwavering customer focus.
Prior to joining Genworth, Steven was Head of Bank Intermediaries with the Suncorp Group where he managed all intermediary relationships across Australia supporting over 14,000 mortgage brokers in the provision of Suncorp Group products and services. Most recently he was Head of Wealth and Life Intermediaries at Suncorp and led the sales and retention strategy across the life insurance and wealth management businesses. Steven has also held various leadership roles within financial services at both Macquarie Group and Commonwealth Bank of Australia.
Steve holds a Bachelor of Business from the University of Tasmania, a Graduate Diploma of Applied Finance and Investment and an Advanced Diploma in Financial Planning. He is a Fellow of both the MFAA and FINSIA.Back to top
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Richard commenced at Genworth in 2008 and brings over 20 years of experience in the mortgage industry to his role as Head of Strategic Partnerships. During this time he has worked across all areas of mortgage lending including business development, operations and over seven years in the third party channel.
Developing strong customer relationships with key partners and providing excellent customer service is fundamental to Richard's role.Back to top
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Clair joined Genworth in 2005 and has performed a number of roles including Senior Project Manager and Corporate Relationship Manager developing close relationships with customers in both the major and regional segments. For a two year period, Clair held the position in our Operations department of Homeowner Assistance Program Manager overseeing our Hardship Program and creating the Borrower Sale Program.
Returning to the Commercial Partnerships Team in late 2014, Clair has is responsible for tracking our contract and joint initiatives work with customers, establishing procedures and working closely with all internal departments in particular IT, Operations and Risk to deliver on our customer commitments.Back to top
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Natasha joined Genworth in 2017, bringing a wealth of experience in client management across the payments, insurance and legal industries. Combining her passion for understanding clients with her ability to drive strategy execution and change initiatives, Natasha is focused on driving strong customer relationships, enhancing the customer experience and improving business engagement. Prior to joining Genworth, Natasha led the Client Experience team at Cuscal and held a role as Strategic Relationship Manager in the Insurance sector.
In her role as Strategic Partnership Leader, Natasha collaborates with both customers and internal stakeholders to develop and execute on our customers’ capital and risk management strategies with a focus on retaining and growing existing customer portfolios and successfully engaging new customers.Back to top
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Strachan joined Genworth in 2017, bringing over 20 years’ experience across many aspects of banking and finance. Strachan has previously worked at Advance Bank, St.George, Westpac, One Big Switch, Loan Market and most recently at Woolworths broadening their financial services offerings. Strachan understands the importance of customer centricity with hands on experience across banking operations, mortgage broking, sales and marketing.
In his role as Strategic Partnership Leader, Strachan collaborates with both customers and internal stakeholders to develop and execute on our customers’ capital and risk management strategies with a focus on retaining and growing existing customer portfolios and successfully engaging new customers.Back to top
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Stephen joined Genworth in 2013 and brings over 15 years’ experience across the Insurance and Financial Services industries in the United States, Europe and Australia. In his current role, Stephen is responsible for Product Management, Financial Planning & Analysis and Securitisation. Prior to Genworth, Stephen worked in roles across Strategy and Business Development, Merger & Acquisition and Attestation services.
Stephen holds a Masters of Business Administration from Duke University – Fuqua School of Business, as well as a Bachelors’ of Arts and Masters of Science from Michigan State University. In addition, Stephen is a CPA.Back to top
Meet our national Commercial Partnerships Team
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Annabel joined Genworth in May 2013 and has 11 years' experience within the banking and finance industry. Prior to joining Genworth, Annabel worked as a Mortgage Broker with Mortgage Choice in addition to 5 years experience in an array of roles including Home Finance Manager and Local Business Banker within Westpac’s Retail Banking sector.
In her current role as Corporate Partnership Manager, Annabel strives to deliver first class customer service with a strong focus on developing effective working relationships.Back to top
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Brendon is a long-standing member of Genworth’s Commercial Partnerships Team, having been with Genworth for over 20 years. Over this time, Brendon has developed and maintained close relationships with his customers and provides the highest level of support and service. Brendon works primarily with our Queensland and Western Australia based customers.
With close to 30 years’ experience in the finance and mortgage industry, Brendon’s knowledge and skillset enable him to have a customer focus, understanding and advocacy that is second to none.Back to top
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Darryl joined Genworth in 2017 as a Corporate Partnership Manager, and brings over 20 years of experience in the financial services industry.
Prior to joining Genworth, Darryl was the Head of Treasury Research for the Suncorp Group. Darryl has extensive experience in the financial markets, with roles in both the public and private sectors.
Darryl thrives on enhancing the customer experience and is energised by the challenges facing the industry.Back to top
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David joined Genworth in 2013 and has 10 years’ experience across the financial services industry. Joining the Commercial Partnerships Team in 2015 as our Commercial Integration Specialist, his primary focus was on the development and expansion of the Genworth eLMI Portal. Prior to joining Genworth, David worked in accounting, pricing and project roles for both the Royal Bank of Canada and JP Morgan in the UK, Malaysia and Australia.
In his current role David focuses on driving and supporting customer initiatives across the business. He prides himself on building strong customer relationships and providing excellent customer service.Back to top
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Gavin joined the Genworth Sales Team as a Relationship Manager in 2004, after migrating to Australia from the UK. Prior to coming to Australia, Gavin worked as a Sales Manager for the Payment Protection arm of Genworth Financial in the UK.
In his current role, Gavin manages many of Genworth's key relationships; working closely with the customer to resolve day to day issues; partnering to implement strategy, and crucially ensuring overall that the customer receives the best possible service from Genworth, across all fronts.Back to top
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Jay joined Genworth in 2006 and has been an integral part of the business for over 10 years. During his tenure, he has held a variety of technical and operational roles which has provided a vast knowledge of Genworth’s policies, processes and systems.
In 2012, Jay joined the Commercial Partnerships Team where his extensive experience has enabled Jay to provide customers with a superior customer experience. Jay focuses on supporting customers by driving their initiatives with key internal stakeholders to ensure Genworth consistently delivers them the best possible outcome.
Jay has also completed a diploma in Business Management.Back to top
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Jo joined Genworth in 2005, as New Zealand Sales Manager. Having spent over 18 years in the mortgage industry her experience is varied, having had roles in lending management, business development, wealth management and a period as a self-employed broker.
In March 2010, Jo joined the Australian team and commenced as a Corporate Partnership Manager, NSW & NZ. In 2011 Jo relocated to Victoria continuing as a Corporate Partnership Manager. Working alongside some of Genworth's key customers, Jo's focus is on understanding lenders' key strategic goals and finding ways to optimise joint opportunities.
Of prime importance to Jo is the ability to build strong relationships with her customers, allowing for greater effectiveness in supporting their needs.Back to top
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Justin joined Genworth in 2012 and has eight years' experience in the financial services industry. Prior to joining Genworth, Justin worked at the Commonwealth Bank in retail services. His previous roles within Operations and Loss Management at Genworth provide Justin with a vast knowledge of systems, processes and customer support.
In his role as Business Experience Manager, Justin will focus on key joint initiatives with customers, establishing procedures and working closely with all internal departments in particular IT, Operations and Risk to deliver on our customer commitments.Back to top
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Laura joined Genworth as a Relationship Manager in 2012 bringing with her over 17 years of experience in banking and financial services. Her previous career has included roles in Retail and Wholesale banking, analytics and risk management.
In her current role as Corporate Partnership Manager, Laura’s strong customer service and leadership skills ensure a demonstrated best value and experience for customers. She prides herself on building and strengthening relationships with all stakeholders and is a passionate advocate for all her customers.Back to top
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Bec joined Genworth in February 2012 as a Risk Analyst. After a successful period establishing herself as a valued member of the Risk team, Bec transitioned to the role of Genworth’s Commercial Integration Manager. Bec has 11 years’ experience within the banking and finance industry. Prior to joining Genworth, Bec worked in the UK in a variety of statistical and analytical roles, including Retail Banking and Executive Reporting at The Royal Bank of Scotland.
In her current role as Corporate Partnership Manager, Bec brings a wealth of IT and Risk expertise from her previous roles, as well as a number of established customer relationships. Bec is very passionate and focused on delivering exceptional customer service and strives to truly understand customer needs. Maintaining and building strong customer relationships and providing valuable customer support is Bec’s primary objective in her role as CRM.Back to top