Where do I send policy cancellations?The most efficient option for sending discharge / cancellation details is to email your data to the dedicated Customer Service team at cancellations.au@genworth.com. The team can also be contacted on 1300 655 422 (AUS) or via our NZ office 0800 601 702. As long as all of the required data fields (see below) are submitted, hardcopies of cancellation forms do not need to be submitted.
What information do I need to send in?If you can provide the Genworth LMI # the data fields required for a policy cancellation are:
Genworth LMI number
-
Your reference number
-
Discharge date
-
Borrower name
-
Borrower address
-
Your contact name
-
Your contact address
If you are unable to provide the Genworth LMI # the following data fields are required:
How can I send a cancellation request?There are two ways to send cancellation requests - as a batch, or individually.
If you would like to send cancellation requests as part of a batch please use the Batch Policy Cancellation spreadsheet.
If you would like to send a request to cancel an individual policy, please use the Policy Cancellation form.
Policy Cancellation Request
Batch Cancellations Request
3 month notification periodAs explained in your Master Policy, you, the Insured, must advise Genworth Financial of all cancellations in a timely manner so that both party's records remain current and accurate. Additionally, if a cancellation is made within the refund period (first 2 years), you must advise us within 3 months of the discharge date. If you do not, Genworth Financial reserves the right not to pay any refund due.
Questions?For further details please contact Genworth Financial on 1300 655 422 (AUS) or 0800 601 702 (NZ) between 9am and 5pm Monday - Friday or by email at cancellations.au@genworth.com, or contact your local Genworth Financial sales representative.
|
About Us Locally
