ONLINE TRAINING

Welcome the Genworth Financial Customer Training Program. We hope you find the information helpful and encourage all our customers to participate in this unique offering.

The Genworth Financial Training section is intended to provide you with comprehensive user-friendly guides for management of not only Genworth Financial products, services and policies, but also with particular issues that affect the industry as a whole.

Training Courses

Arrears Management
Provides an overview on how better identify reasons behind default, making arrangements and reviewing those arrangements on an ongoing basis with defaulting borrowers, and or determining whether further action is required.

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UCCC & General Lending Practice
Provides an overview of the UCCC, where it originated from, why the code was implemented, what it is designed to achieve and its limitations. It will also outline the possible implications if adequate management is not maintained, both with the Banking Ombudsman & LMI.

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Mortgage in Possession Management
This section will provide an in-depth understanding of the legal processes to obtain possession of properties in each state and territory within Australia and the associated timelines. It will highlight what action can be taken, when it can be taken and include properties that are vacant land or abandoned. In addition it will include the LMI expectations, the sale process and general practices for the MIP process.

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Claims
This section outlines the claims process from documentation management to assessment by LMI. It highlights the information needs, why the information is required and how it is used in the claims process.

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Application Form for Face to Face Training by GNW qualified trainer