Genworth Financial Mortgage Insurance Pty Ltd (ABN 60 106 974 305), trading as Genworth Financial, recognises that your personal information is very important to you and we take our obligations to protect your personal information seriously.
We are bound by, and will abide by, the National Privacy Principles in the Privacy Act (Cth) 1988 ("Privacy Act").
"Personal Information" means any information or an opinion about an individual from which their identity is apparent or can reasonably be ascertained.
What personal information do we collect and hold?
As a company offering lenders mortgage insurance products and services, plus deposit guarantee products and services, we collect and hold a range of personal information from and about people.
In the process of conducting our businesses, we are likely to collect a broad range of information about loan applicants and proposed third party security providers, deposit guarantee applicants, our clients, introducers and originators, borrowers in respect of whose loans we have insured, and other persons. This information can include such things as loan application information, contact details, identification information, financial information and supporting documentation (including credit history and employment details), transaction history information, banking details, personal references and matters relating to insurance transactions. In order to satisfy our legal obligations we may need to retain that information even after a transaction has come to an end (subject to our obligations under the National Privacy Principles).
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How do we collect personal information?
In most cases, we collect personal information from a third party such as a bank, building society, credit union or mortgage brokers and originators (together "mortgage lenders"). These mortgage lenders are the insured party for all insurance policies issued by Genworth Financial . Wherever it is possible and practical to do so, we collect personal information directly from the person concerned. For example, we will collect personal information after a claim has been paid to the insured party, when a person deals with us in person or over the telephone, sends us a letter, e-mail or fax, or gives or sends us a completed form. We may also collect personal information from the person concerned via deposit bond issuers acting as agents of Genworth Financial or directly from the person via the Internet.
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Why do we collect and hold personal information?
We collect this information in order to undertake and complete insurance transactions we have with mortgage lenders, and other parties with whom we do business. We also collect this information to enable us to issue deposit guarantees either directly to an individual or via an agent acting on our behalf. In particular, the use of personal information includes: risk analysis and underwriting, management of claims, technical accounting and auditing, risk management, scoring and portfolio analysis, and for regulatory and compliance purposes. We also maintain contact information regarding our business partners to enable us to contact them and to provide them with information regarding our products and services.
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To what other organisations do we disclose personal information?
The National Privacy Principles allow Genworth Financial to share personal information provided with related bodies corporate of Genworth Financial . We may disclose your personal information to our service providers to enable them to perform services that assist Genworth Financial in the provision and management of our products and services. We require these companies to adhere to our strict confidentiality requirements for handling personal information and also seek to ensure that they adhere to the National Privacy Principles. For more information about our disclosures of personal information, please refer to our Privacy Officer.
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How do you access the personal information we hold about you or make complaints?
If you wish to obtain details of your personal information that we hold, please contact our Privacy Officer. We will attend to your request or complaint as quickly as possible. If you wish to change your personal information, where it is incorrect or incomplete, please notify our Privacy Officer.
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Genworth Financial Privacy Policy for the Internet
Genworth Financial is sensitive to privacy issues on the Internet. We believe it is important you know how we treat the information about you that we receive on the Internet.
In general, you can visit Genworth Financial on the World Wide Web without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed, etc. Genworth Financial uses this information to measure the use of our site and to improve the content of our site.
There are times, however, when we may need information from you, such as your name and address. When information is needed, we will try to let you know at the time of collection, how we will use the personal information. Usually, the personal information we collect is used only by us to respond to your inquiry. Occasionally, we may make the e-mail addresses, of those who provide information, available to other reputable organisations whose products or services we think you may find interesting. In these cases, you will be offered an opportunity to limit access to your information.
If you register with Genworth Financial business units on-line, they may use this information to provide you with customer information about their offering in support of your needs. A technology called cookies may be used to provide you with tailored information. A cookie is a tiny element of data that a web site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. If at any time you do not wish to accept cookies or wish to delete existing cookies, you may manually configure your browser to refuse cookies or may manually delete existing cookies from your hard drive. However by deleting or refusing to accept cookies you may frustrate or hinder your access to or use of areas of our web site.
Genworth Financial various websites may contain links to other sites such as distributors and sales affiliates. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites.
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Genworth Financial Privacy Policy for e-mail
If you send Genworth Financial an e-mail, we may store and make use of your name, address and other information about you contained in your e-mail and in any attachments. When you submit feedback or questions via e-mail, it is very important that you do not disclose any details that could be used by others to gain access to sensitive personal information. This includes private details such as your usernames and passwords.
If you receive an e-mail from us, you should only re-transmit, distribute or commercialise the material or information in the e-mail if you are authorised to do so (under the Privacy Act or otherwise).
Is your personal information safe with us?
We take reasonable steps to protect your personal information from misuse and loss, and from unauthorised access, modification or disclosure. We will destroy or permanently de-identify your personal information that is no longer needed.
Contact Details of the Genworth Financial Privacy Officer
The Privacy Officer
Genworth Financial
GPO Box 3952
Sydney NSW 2001
Phone: (02) 9247 8677
Email: privacyofficer@genworth.com
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About Us Locally
