Policy and Product Information

LMI underwriting policy and product parameters

An interactive website that gives you a clear understanding of Genworths LMI underwriting processes and requirements, as well as outlining some of the changes that have been made in respect to the NCCP.

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LVR matrix

View and download the Genworth maximum loan amount and LVR matrix.

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Document Submission

In order to make the submission of an LMI proposal more efficient, this section provides you with details of the relevant documentation and the order that it needs be sent to Genworth.

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Valuations

Access a range of documentation on valuations, including our Minimum Standards and Valuation Acceptance Checklist.

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Hardship Solutions

The Hardship Solutions team has been established to provide assistance to borrowers who are experiencing difficulties in meeting their mortgage commitments due to unforeseen circumstances.

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Arrears Reporting

To ensure speedy processing of customers' arrears reports, and to help us better identify hardship opportunities, we ask that all customers report arrears using a standard template.

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Cancellations

The lender should advise Genworth as soon as the loan has been fully repaid so that the policy can be cancelled in our system and any refund due calculated.

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Claims management

Information designed to assist in understanding the management and daily processing of claims.

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Products

Information on all of the LMI product options available.

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