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Pensioners John and Sue, a married couple, had been trying to sell their home in Sydney and move to Queensland.
Unfortunately, the sale fell through twice, and the resulting strain caused John to suffer from depression requiring specialist care. As a result of John’s condition, John and Sue’s marriage broke down and John moved out.
Their mortgage fell into arrears as Sue could not meet the repayments on the income from her single pension.
Later, John and Sue reconciled and were again able to meet their repayments. However, they did not have the capacity to cover the resulting 7 months of missed payments.
 They contacted their lender and discussed the situation, and found out that there was a solution that would keep them in their home and help them manage their mortgage in the coming months. As they demonstrated a consistent repayment history, they were able to add the amount in arrears onto the loan, and continue making their regular repayments.
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